Patient Information

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About Physiotherapy

Physiotherapy helps relieve pain, speed up healing, and assist in recovering from different medical and surgical problems affecting muscles, joints, and nerves. Physiotherapists use hands-on techniques and advise on exercises and lifestyle changes to prevent future issues. They may also suggest seeing other specialists if needed, like orthopaedic surgeons or pain management experts.

Physiotherapy is beneficial for managing a broad range of health issues impacting various systems in the body. Typically, these issues involve bones, nerves, joints, and soft tissues. Examples include back, neck, and joint pain, sports injuries, accidents, or post-surgery and stroke rehabilitation.

Your physiotherapist will assess your condition thoroughly, considering your medical history and preferences, to create a personalized treatment plan. At MSO Physio in Sutton and Woking, we use advanced equipment like electrotherapy and offer services such as muscle stimulation, shockwave therapy, acupuncture/dry needling, as well as access to our dedicated rehabilitation/Pilates studio and gym facilities.

For most suitable conditions, physiotherapy is highly effective, aiding in rehabilitation, recovery, and injury prevention, as supported by research. The number of sessions needed varies, typically around six sessions at MSO Physio, though it may increase for major surgery or longstanding issues, and decrease for acute problems. Your physiotherapist can provide an estimate of healing timeframes after your initial appointment.

All our physiotherapists at Raynes Park Physio are highly skilled and registered with the Healthcare Professions Council (HCPC). We invest in their development through mentoring and training. They all hold at least a BSc degree and are encouraged to pursue further education. Our aim is to provide evidence-based treatments, so we prioritize maintaining high education standards. We choose our physiotherapists based on their experience, and they specialise in diagnosing and treating musculoskeletal, sports, and orthopaedic injuries.

About Your Appointments

When you come to physiotherapy you are very likely to have to expose the body part that you have a problem with. You should also expect to have to do some form of exercise, so clothing such as a loose top, tracksuit or shorts and trainers is ideal. Do not worry if you do not have shorts, we have a supply. If your problem is related to a specific sports please bring any appropriate equipment with you such as running trainers etc…

Your first appointment will involve a full assessment and will take up to 60 minutes. Most follow-up appointments are up to 30 minutes and will depend on your individual needs. It is possible to book one hour follow-ups but please be aware these are charged at full rates.

MSO Physio also provides sports massage therapy at 30, 45 and 60 minute appointment lengths.

Pilates are performed in 1-2-1 sessions, following initial assessment and are 30 or 60 minute and small group classes (maximum 4 people) are one hour long.

Bespoke personal training sessions are 30 minutes for the initial assessment and then one for all training sessions.

The average course of physiotherapy treatment (an initial assessment and 5 further treatment sessions) is about £300 depending on discounts, age group and whether you are insured or self-funding. Individual discounts may be available, see below for further details.

For full details of pricing please contact our clinic administrator on 020 8254 2150/020 8644 6566 or info@sportsinjuriesandphysio.com

Your first session will involve a full assessment and in most cases treatment and recommendations will be made. If your problem is complex, long-standing or multiple body parts are involved then you may only be assessed and treatment will start at the subsequent session. At MSO Physio we aim to provide all of our patients with some form of take home advice or exercise following the initial appointment.

Some treatment can be uncomfortable but at no stage should you be unable to tolerate the level of discomfort. Your physiotherapist will give you clear guidelines on what to expect during and after treatment and what is a normal reaction.

If you have any concerns then you should speak to your physiotherapist immediately.

Some forms of exercise provided may also be sore to perform but should never be frankly painful, if this is the case then please discuss this with your physiotherapist who will work out an alternative for you.

You are more than welcome to have someone chaperone you during your treatment. In some cases a chaperone is compulsory, such as for children or someone with special needs. We ask that for anyone under the age of 12 that a chaperone is present. All of our physiotherapist are DBS cleared and have attended child and adult safeguarding education.

Both Sutton Sports Village and the Woking Sportsbox, where we are based, have large free car-parks. Please allow sufficient time to park during peak times as the centre car parks can get very busy.

Your physiotherapy treatment is tailored to your individual needs, so it is not possible to advise in advance how many sessions you will need. At your first appointment your physiotherapist will be able to provide you with a rough guide based on healing and recovery timeframes and on your individual assessment findings. The national average number of sessions for out-patient physiotherapy interventions is around 6 total sessions including the initial assessment.

You can be assured at MSO Physio you will not be over or under-treated. We mentor our physiotherapists to ensure all our practitioners treat to the same high standard. We will never continue treating beyond the point that is necessary and will teach you how to take steps to help prevent needing future treatment as required.

Some patients however do require ongoing maintenance, something that the NHS does not provide, and so the occasional patient will stay with the clinic for a long time but this is the exception rather than the rule.

Yes, you can stop your treatment at any time. However, we do recommend that you complete the planned treatment course as some effects are temporary and require repeated session to have a long term impact.

If you feel the treatment is not achieving the results you anticipate, discuss this with your physiotherapist as they may be able to offer alternatives treatment to achieve your desired results, or another physiotherapist within the practice may have more knowledge and/or experience with your particular problem.

If you do stop treatment you are welcome to return to physiotherapy when this suits you. If this period is longer than 12 weeks the physiotherapist may need to complete a full initial assessment before re-commencing treatment.

If the treatment is not helping you, then do raise these concerns with your physiotherapist who will discuss your progress with you throughout your treatment. If your problem is long-standing or complex it may take some time to show improvement. With rehabilitation it takes at least six weeks and more realistically 12 weeks to make real changes to your body, so be patient.

If required your physiotherapist can discuss your case with the Lead Physio or arrange a joint session to ensure that your problem is accurately identified and the correct intervention chosen

Charges and Payment

We accept all forms of payment and can also provide bank details for BACS transfer if you prefer. We ask that all appointments are paid for either in advance or at the time of the appointment. We accept all major credit/debit cards except American Express and Diner’s Club.

Gift vouchers are available for use against any product or service at MSO Physio and are provided in a gift voucher envelope to make an ideal present. Gift vouchers typically have an expiry period of 3-6 months depending on the service or product.

MSO Physio is registered with all of the major insurance providers. If you wish to use a health insurance company to fund your treatment and would like MSO Physio to bill your insurer directly, please call our dedicated administrator on 020 8254 2150/020 8644 6566 to find out more.

Individual discounts may be available based on, for example, your gym membership status. Please advise the staff member when making your booking. You will need to have your membership number and gym location details to hand.

At present we are not able to offer discounts for other services but we are in discussions with Better and Freedom Leisure to offer short-term memberships or free trial periods of Better and Freedom Leisure Gyms to aid your rehabilitation process.

Cancellation Policy

MSO Physio operates a 24-hour cancellation policy and when you complete your registration form you will sign that you agree to this. We operate a very busy clinic with occupancy rates in excess of 80% so every appointment is valuable, therefore if you do not attend for an appointment or cancel with short notice then a charge may be applied.

A cancellation fee of £25 will be charged if you do not attend an appointment without notice or cancel an appointment with less than one full working days’ notice.


We accept payment from major insurers, if your insurance company isn’t shown below please contact us to discuss options, we may still be able to help!